Privacy Policy
Last Updated August 14, 2025
At Momentful Life ("Momentful Life," "we," "us"), we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.momentfullife.com (the "Website"), contact us, purchase products (including urns and memorial goods), or interact with our services online or offline. This Policy applies to U.S. visitors and customers.
Collection of Personal Information
We collect information that identifies, relates to, describes, or could reasonably be linked with you ("personal information"). We collect it directly from you, automatically from your device/browser, and from service providers/contractors that help us operate our business (e.g., payment processing, shipping, analytics, advertising, fraud prevention).
Categories we collect (examples):
- Identifiers & contact details: name, email, billing/shipping address, phone number.
- Commercial/transaction data: products viewed, cart activity, orders, returns, customer service interactions, discount codes.
- Internet/technical data: IP address, device identifiers, cookie IDs, pages viewed, referring/exit pages, timestamps, approximate location derived from IP.
- Payment information: last four digits of card, tokenized payment identifiers (card numbers are processed by our payment processor and are not stored by us beyond necessary tokens).
- Inferences & preferences: product interests and communications preferences.
We collect personal information when you place an order, create an account, subscribe to email or SMS, contact customer support, enter promotions, or otherwise interact with our Website or ads.
When you visit the Website, we and our vendors automatically collect technical information (e.g., IP address, device/browser type, operating system, pages viewed, referring/exit URLs, and time/date stamps) using cookies, pixels, SDKs, and similar technologies. See Cookies & Similar Technologies.
We use this data to operate the Website, prevent fraud, measure performance, and improve our products and marketing. Depending on your settings and the tools we use, technical data may be associated with your account or order. You can manage certain cookies via [PLACEHOLDER: link to “Privacy Choices / Cookie Settings”] and opt-out mechanisms described below.
Use of Personal Information
We use personal information to fulfill orders, provide customer service, process payments and shipments, authenticate and secure our services, prevent fraud, communicate with you, personalize and improve the Website, and market our products consistent with your choices. We do not sell personal information for money. We may disclose personal information to service providers and contractors who act on our behalf under contracts restricting their use of the data.
Service provider/contractor categories: hosting and cloud services; payment processing; order fulfillment and shipping; customer support; analytics and measurement; advertising and marketing; security and fraud prevention.
We share personal information with these providers only as necessary to perform services for us and prohibit them by contract from using the information for their own purposes.
We may also disclose information (i) to comply with law, legal process, or valid government requests; (ii) to enforce our terms and protect our rights, property, users, or the public; and (iii) in connection with corporate transactions (see below).
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law. We will post a notice of any material changes as described in Changes to this Policy.
Control of Personal Information
You can access, update, or delete certain account information through your account (if available) or by submitting a request:
- Email: admin@momentfullife.com
If you opt out of marketing emails, we may still send transactional messages (e.g., order confirmations, shipping updates, and legal notices).
U.S. State Privacy Rights (e.g., CA, CO, CT, DE, MT, NJ, OR, TN, TX, UT, VA)
Depending on your state, you may have the right to (1) access and obtain a copy of your personal information; (2) delete personal information; (3) correct inaccuracies; (4) opt out of sale, sharing, targeted advertising, or certain profiling; and (5) appeal our decision on your request.
Submitting requests & verification. Use the methods above. We may request information to verify your identity (e.g., email verification, order number, or other information). You may use an authorized agent (subject to verification of both the agent and your authorization).
Response time. We will respond within the time required by law and explain any denial.
Minors. We do not sell or share the personal information of consumers we know are under 16 without opt‑in consent (parental consent for under‑13).
Appeals. If we deny your request, you may appeal by emailing admin@momentfullife.com with the subject line “Privacy Appeal”. We will respond within the time required by applicable law.
Use of Cookies and Similar Technologies
We and our partners use cookies, pixels, tags, SDKs, and web beacons to operate the Website, remember your preferences, analyze traffic, and measure/serve ads. You can manage certain cookies via Privacy Choices / Cookie Settings and through browser/device settings. Some features may not function without certain cookies.
Do Not Track & Global Privacy Control. Some browsers offer Do Not Track (DNT); our Website does not respond to DNT. We do honor Global Privacy Control (GPC) signals as an opt‑out of sale/sharing/targeted advertising.
Email pixels. Our marketing emails may contain pixels that tell us if you open or interact with a message. You can disable images or unsubscribe to stop this.
Security of the Information We Collect
We use administrative, technical, and physical safeguards to protect personal information. For example, we store personal information in secure, limited‑access systems, and sensitive information transmitted through our store is encrypted in transit using TLS. Payment card data is processed by our PCI‑DSS compliant payment processor and is not stored by us except for necessary tokens.
Protection of Children’s Privacy
Our Website is intended for a general audience and not for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we collected information from a child under 13, please contact us at admin@momentfullife.com and we will take appropriate steps to delete it. We do not sell or share the personal information of consumers we know are under 16 without opt‑in consent (parental consent for under‑13).
Privacy and Online Forums
Information you post in online forums on the site is accessible to other people who can access the forums and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Personal information stored in your forum profile will not be displayed in the forum.
Privacy and Tell-a-Friend Forms
When you use a tell-a-friend form on the site, we ask for the friend’s name and email address. We will use this information to automatically send the specified email message to the friend. We will not use this information to contact the friend in the future. We will retain the information you provide for tracking purposes. If someone notified through tell a friend wishes to have their information removed from our database they can contact us at admin@momentfullife.com.
Links to Other Websites
Our website may contain links to other websites. If you use these links, you will leave our website. When you access a non-momentfullife.com website, even one that may contain the Momentful Life logo, please be aware that we do not control the content or practices and we are not responsible for the privacy practices of that site and we encourage you to review the privacy policies of each site you use. This Privacy Statement does not cover the information practices of those websites linked to our website. These other sites may send their own cookies to users, collect data, or solicit personal information.
Changes to this Policy
We may update this Policy from time to time. When we make changes, we will update the “Last updated” date at the top and, if changes materially affect your rights or how we use your information, we will provide prominent notice (e.g., by posting on the Website or emailing you).
Contact Information
We welcome your input on our privacy policy. If you have any questions or suggestions regarding our privacy policy, please contact us at admin@momentfullife.com.